SunGard Availability Services

September 2005 to August 2006 – Lead Technology Consultant

Data Availability and Disaster Recovery Services

Design, document, and create data replication solutions to Fortune 500 companies that rely on their data to be available within 24 hours of disaster with up to zero data loss through the implementation of selective high-speed data replication coupled with traditional backup and recovery technologies. 

• Selected for the position because of extensive mainframe experience and familiarity with SAP/R3 installation.

• Developed presentation standards and documentation standards.

Nerds On Site

June  2004 to September 2005 – Team Leader and Entrepreneur

Business and Residential Technology Services.

Market, sell and deliver customized solutions to computer problems, including upgrades, backups, system consulting, virus removal, network setup, network security, and provide on-call emergency technology services. I was responsible for marketing, direct sales, and providing service to over 70 client sites.

• Highest monthly sales and delivery of services in the US within four months of startup.

• Promoted to Team Leader January 2, 2005

Serena Software

December 2000 to February 2004 – Sales Engineer

Provider of enterprise Software Change Management (SCM) products and services.

Selected to increase

sales for distributed and mainframe software. Led a team of three sales engineers in building a functioning SAP dual-system landscape, demonstration scenarios, and presentation materials. Served as the Sales Engineer representative on the development oversight team for three releases of a distributed change management suite. Authored a white paper addressing the use of NSF-mounted network drives in an SCM environment. Provided on-site sales training in

for SAP integration and assisted with implementation at a German corporation. Products used non-FTP proprietary transfer protocols.

• Contributed to generating $2 million in new license revenue.

• Installed, documented, and created presentation materials for the SAP/R3 integration demo system, including client installation CDs for sales representatives and sales engineers to use. Authored documentation of SAP-specific terms and related them to standard Windows application descriptions. I was responsible for the demonstration system, modifications, and materials.

Continuus Software

April 2000 to December 2000 – Systems Engineer

Provider of advanced systems and software development solutions.

Selected to increase SE involvement with existing and potential customers. Assisted with sales presentations, product demonstrations, installations and implementations while traveling internationally to deliver presentations to Canadian corporations.

• Successfully salvaged a failing contract with one of the region’s largest multinational customers.

• Furnished support to twice the average number of Account Executives.

Sterling Software

Mainframe network management software developers.

October 1999 to April 2000 – Systems Engineer

(Network Management Division)

Selected to help expand product sales in the upper-midwest and regional markets. Contributed to sales presentations, and network management system installation and customization involving Solve:Netmaster for TCP/IP, Solve:Netmaster for SNA, TCPAccess, and Solve:Operations for File Transfer. Used Direct:Connect and Secure FTP as part of the TCP/IP protocol stack.

• Recipient of an internal award for a successful technical presentation.

Spiegel Group

April 1999 to October 1999 – Senior Software Specialist, MVS Systems

Downer's Grove, IL

Worldwide catalog sales company.

Selected to leverage MVS (Multiple Virtual Storage) systems and consulting expertise in assisting with the CA-Endevor product implementation previously delayed on multiple occasions. Performed custom modifications to an ISPF/COBOL change management system. Also engaged in installations, upgrades and support for various non-IBM software packages residing on the firm’s mainframe computer systems.

CIBER Network Services, Inc.

October 1997 to April 1999 – Consultant

Selected to increase field presence of MVS-knowledgeable consultants while contributing to contract engagements. Participated in OS/390 operating system planning, installation, implementation and support. Installed OS/390 R2.5 and migrated from MVS/ESA 4.3 to OS/390 1.2. Furnished on-site and on-call support for a 24/7 information system environment.

Oak Brook Terrace, IL

Provider of network management and implementation consulting services.

Computer Associates

October 1990 to October 1997

World’s largest independent software company.

    April 1994 to October 1997 – Product Engineer/

    Customer Support Representative

Transitioned initially to provide second tier troubleshooting and perform program coding and modification in CA-Realia COBOL for CA-RealJCL. Subsequently transitioned to address and resolve client issues, isolate problems, assist with installation of multiple products including

-Panvalet, and CA-Pan/LCM and CA-Endevor.

• Received numerous positive mail from clients

    October 1990 to April 1994 – Systems Engineer

Hired to furnish pre and post-sales field support for storage management products. Served as the coordinating and primary consultant for a six-month initiative to install and implement multiple software products and provide a closed-loop, automated operations environment. Furnished on-site and Advanced classroom training for CA-7, CA-11, CA-APCDDS product installation, customization, and operations, and developed and delivered seminars on automated operations and program development employing workstation-based development tools.

• Attained a 98% customer approval rating.

Soo Line Railroad

August 1988 to October 1990 – Senior Systems Specialist

Rail transportation real estate firm in the
Midwest US.

Hired to lead a team of three Systems Programmers in planning for and migrating the firm’s data center from DOS/VSE to MVS and consolidating technical operations to the new headquarters following acquisition. Also assisted with a new system processor installation, launched a print management system, and implemented IBM's advanced storage management subsystem.

• Catalogued a 400-volume operating system printed reference set.

• Published a 60-page document for training DOS/VSE operators and systems analysts.

Education

University of Phoenix Phoenix, AZ 2008

Bachelor of Science  Information Technology

Specialization in Object Oriented Programming and  Relational Database

Mankato State University Mankato, MN 1980

Computer Science. COBOL, Assembler, FORTRAN, JCL

Control Data Institute – Minneapolis, MN 1977

Certificate of Computer Programming and Operations.

Languages

Native English, Conversant  German